UX & CX

Cracking the code: behavioral patterns of successful growth leads

brightonSEO San Diego 2023

In this talk, Anuj will delve into the pivotal role that the right growth lead plays in executing a growth process effectively.

He'll explore how individual traits, habits, and response patterns can significantly affect our performance at work.

For the first time, we'll unpack data from his research on the work style patterns of successful growth leads and their implications on the effectiveness of your growth program.

The talk's key takeaways include: identifying the common behavioral patterns of growth leads, understanding the strengths (and cautions) of their work styles and the resulting impact on how their teams operate.

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Human-centered: search in the CX framework

brightonSEO San Diego 2023

Know me, understand me, serve me.

Learn how search fits into a Customer Experience (CX framework to create value at every stage of a connected journey - even as the search experience becomes more fragmented. Heather Physioc, Chief Discoverability Officer at VML, will share how to tap into the goldmine of search data to reveal themes, trends, and truths about audiences and their behaviors to shape richer CX journeys.

This actionable framework can help you use search data to validate and challenge customer journeys, benchmark and measure CX performance, and provide customers with more of the value and ease they expect at every interaction.

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Why SEO is a UX discipline

brightonSEO San Diego 2023

Ola's work on the product team at Moz helped him see the parallels between UX & SEO.

He realized that SEO is in fact a solution within the Findability pillar of UX.

In this talk, Ola will dive into this parallel, how you can use it to simplify your SEO efforts and why this is good news for the future of SEO in the world of AI.

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